Where do I find the TeamViewer log files?


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If you create a support ticket on our website, in most cases our support team will ask you to send them your log files. Within these log files various connection- and software-problems are being protocolled.

Please note that we always need the event protocol of both partners. Aside from that we need the approximate time when the problem occurred.

Depending on the operating system, the log files can be found in the following storage location:


TeamViewer QuickSupport

  1. Click on the tool kit symbol in the upper right corner
  2. Click on the button Open Logfiles...
  3. Please send us the file TeamViewerX_Logfile.log

TeamViewer full version + Host module

  1. In the menu click on Extras and then on Open log files...
  2. The Windows folder that contains the event protocol will be opened.
  3. Please send us the file TeamViewerX_Logfile.log


The relevant information and logfiles are stored within a ZIP file. The file can be created via command line.

  1. If asked for log files, run the following command (with root) on a command line: teamviewer –ziplog
  2. Please send us the ZIP file

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