Written by Nikhlesh Kunwar Sunday, 11 January 2015 05:34
If you create a support ticket on our website, in most cases our support team will ask you to send them your log files. Within these log files various connection- and software-problems are being protocolled.
Please note that we always need the event protocol of both partners. Aside from that we need the approximate time when the problem occurred.
Depending on the operating system, the log files can be found in the following storage location:
TeamViewer full version + Host module
The relevant information and logfiles are stored within a ZIP file. The file can be created via command line.
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